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FAQs

Handmade Items

Are all your mugs exactly the same size? 

My mugs are all individually made therefore they will not be exactly the same. However they will be very similar in size/ shape. Glazes are all hand poured/ dipped, so will show marks of this process. 

 

Shipping 

How long will it take for my parcel to arrive? 

I try to get all orders packed up and shipped to you asap. However, please allow up to 5 working days for your order to be sent. I send all parcels "signed for" delivery. 

Do you ship internationally? 

I do not currently ship internationally, please keep checking back on this as this could change. 

How to care for your ceramic pieces

Are your products food safe and dishwasher safe? 

Yes, all my products made for food purposes are food-safe. All my pieces are dishwasher safe apart from my crackle glaze collection. I would strongly advise hand-washing the "cracks in the sand" cups & mugs to ensure longevity. Hand-washing is advised to care for hand-crafted ceramic pieces. 

Returns

Do you accept returns or refunds? 

I do not accept returns or refunds if you decide to change your mind. If there is an issue with your order I will do my best to assist, so please do get in touch. See the contact page. 

What if my order arrives damaged in transit? 

If your order arrives damaged please get in touch asap with your order number, name and photos of the broken/ damaged items. You can contact me at hannahspicer1@hotmail.co.uk or fill out the contact form in that section. I will do my best to send out a replacement or refund. 

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